Camvelle Creative
Refund
Policy.
This policy explains how cancellations, rescheduling, retainers, payments, and refunds are handled for Camvelle Creative services.
Deposits and Retainers
Deposits or retainers may be required to reserve a date, begin work, or secure creative services. Unless otherwise stated in writing, deposits and retainers are generally non-refundable because they reserve time, preparation, planning, and availability.
Rescheduling
Camvelle Creative will make reasonable efforts to reschedule when possible. Rescheduling is subject to availability and may require a new date, updated agreement, or revised invoice.
Client Cancellations
If a client cancels a confirmed session or project, any refund will depend on the amount of work already completed, preparation time, booked time, expenses, and the terms of the specific contract or invoice.
Weather or Unforeseen Conditions
Outdoor sessions may be affected by weather, venue restrictions, safety concerns, or other conditions. When possible, Camvelle Creative may recommend rescheduling instead of canceling.
Completed Digital Work
Once digital files, edited images, videos, galleries, PDFs, or final deliverables have been released, payments for completed work are generally not refundable.
No-Show Policy
If a client does not arrive for a scheduled session and does not communicate in a reasonable timeframe, payments may be forfeited and a new booking may be required.
Refund Review
Refund requests are reviewed case by case. Approved refunds may be returned to the original payment method when possible. Processing times may vary depending on the payment provider.
Contact
Refund or rescheduling questions can be sent to cam@camvelle.com.
Last updated: June 2026